Question 1

What makes Nevisan whole-leaf tea distinctive?

Accepted Answer

Nevisan offers whole-leaf teas sourced from Golaghat, Assam, with botanical blends including lemongrass, spearmint, tulsi and chamomile. Explore each pack for its ingredients, origin and brewing instructions.

Question 2

Does Nevisan tea contain caffeine?

Accepted Answer

Blends containing green tea or oolong naturally contain caffeine. The amount in your cup varies with the leaves, serving size and preparation. Adding herbs or flowers does not make a green-tea blend caffeine-free.

Question 3

Where is Nevisan tea grown?

Accepted Answer

Our whole-leaf tea is sourced from Golaghat in Assam. Each blend pairs that tea with its own botanical ingredients or leaves it unblended for a classic cup.

Question 4

How do I brew whole-leaf green tea for the best taste?

Accepted Answer

Follow the temperature, leaf quantity and steeping time on your chosen pack. Avoid boiling water for green tea and adjust your steeping time to taste.

Question 5

Can I steep Nevisan whole-leaf tea more than once?

Accepted Answer

Yes, you can re-steep whole leaves with fresh hot water. The flavor changes between infusions; follow the pack instructions and adjust each steep to your preference.

Question 6

Which Nevisan tea variety suits my daily routine?

Accepted Answer

Choose Lemongrass for citrus notes, Spearmint for cool mint, Tulsi for herbal aroma, Chamomile for a floral cup, GABA Oolong for a mellow flavor, and Ginger for spice. Rum and Whiskey blends offer distinctive non-alcoholic flavors. Consider the caffeine content when choosing your serving time.

Question 7

How do I order directly through Nevisan Pay?

Accepted Answer

Choose your teas and the number of 50g packets in Nevisan Pay. Enter your delivery details, review the INR total and pay the exact amount by UPI. Open WhatsApp, attach your payment screenshot and press Send. Keep your NEV request reference. Nevisan confirms your order after checking the actual ICICI bank credit and accepting the order; opening the payment app or preparing a message is not confirmation.

Question 8

Where do you deliver and when will my order arrive?

Accepted Answer

Direct orders include free shipping. Within India, we deliver via India Post to serviceable PIN codes. International delivery is available by arrangement: confirm your destination, delivery arrangements and order total with Nevisan on WhatsApp before paying. Indian orders are usually dispatched within 24–48 hours after payment verification and order acceptance, with an estimated 3–7 business days in transit after dispatch. These are estimates, not guaranteed dates. International schedules are confirmed individually. Tracking is shared on WhatsApp after dispatch.

Question 9

Can I return my tea?

Accepted Answer

Tea is a non-returnable food product. We do not accept change-of-mind returns or exchanges. If your item is damaged, incorrect or defective, contact Nevisan promptly with your NEV reference and photos of the item and packaging; reporting within 48 hours of delivery where possible helps us investigate. We will review the issue and arrange the appropriate remedy. This policy does not affect your rights under applicable law.

Rooted in Assam.Made for your ritual.

Rooted in Assam.
Made for your ritual.