Terms of Service

Last Updated: August 2026 · Governing Law: Assam, India

1. General Terms

By accessing nevisan.in or purchasing Nevisan Tea products, you agree to these Terms of Service. All content, trademarks, tea formulations, and imagery are intellectual property of Nevisan Tea and Mahabir Enterprise.

2. Product Specifications & Shelf Life

Nevisan whole-leaf teas are 100% single-origin Assam teas grown in Golaghat. All packs have a shelf life of 18 months from packing (recommended for consumption within 3 months of opening). Store in a cool, dry place away from direct sunlight.

3. Pricing & Payments

All prices listed on nevisan.in, Amazon, and Flipkart are in Indian Rupees (INR) inclusive of applicable GST. We reserve the right to modify prices without prior notice.

4. Shipping & Delivery

Orders are dispatched direct from Guwahati/Golaghat within 24–48 hours via express courier or India Post. Typical pan-India transit time is 3–7 business days.

5. Non-Returnable Consumable Policy

Because tea is an agricultural food and beverage consumable, all sales are final and products are non-returnable once dispatched to ensure hygiene and food safety. In the rare event of transit packaging damage or incorrect item delivery, replacement requests can be submitted via WhatsApp at +91-9864245687 within 48 hours of delivery with unboxing photos.

6. Non-Alcoholic Botanical Formulations

Nevisan Rum Green Tea and Whiskey Green Tea are 0.0% alcohol botanical blends designed for sensory unwinding. They contain zero ethyl alcohol and are safe for non-drinkers, drivers, and daily wellness.

7. Customer Grievance Redressal Mechanism

In accordance with Rule 4(4) and Rule 5(3) of the Consumer Protection (E-Commerce) Rules, 2020, Nevisan Tea has designated a Grievance Officer to resolve all consumer inquiries, refund requests, and complaints:

If your grievance is not resolved to your satisfaction, you may escalate your complaint to the National Consumer Helpline (NCH) under the Ministry of Consumer Affairs, Food and Public Distribution, Government of India:

• National Consumer Helpline Portal: consumerhelpline.gov.in
• National Toll-Free Helpline: Call 1915 or 1800-11-4000 (Toll-Free, Monday to Saturday, 9:30 AM to 5:30 PM)
• SMS Service: Send SMS to 8800001915

8. Prohibition of Deceptive Pricing & Dark Patterns

In full compliance with the Central Consumer Protection Authority (CCPA) Guidelines for Prevention and Regulation of Dark Patterns, 2023, Nevisan Tea adheres to strict fair-trade standards:

• Genuine Historical Pricing: We do not deploy artificial price hikes or fake strike-through discounts. All products carry a genuine, flat MRP of ₹499 per 50g pack inclusive of all taxes.
• Zero Dark Patterns: We do not use fake urgency countdown clocks, deceptive low-stock counters, pre-ticked add-on checkboxes, basket sneaking, or confirm-shaming prompts.
• Data Privacy & Anti-Spam: Customer contact details submitted for inquiries are never sold, rented, or transferred to third-party data brokers, strictly complying with the Digital Personal Data Protection (DPDP) Act, 2023.

9. Governing Jurisdiction

Any disputes arising out of website usage, orders, or communications are subject to the exclusive jurisdiction of the competent courts in Guwahati, Assam, India.

10. Health & Dietary Disclaimer

Nevisan whole-leaf teas are natural agricultural food & beverage products. Statements regarding nutritional attributes, traditional herbs, and clinical benefits on nevisan.in, product packaging, and FAQs are for educational and wellness awareness only. Nevisan products are not intended to diagnose, treat, cure, or prevent any medical disease. Always consult a licensed healthcare practitioner or doctor for personalized medical advice or prescription drug interactions.