Terms of Service
Nevisan Tea — Marketed by Mahabir Enterprise
Citi Point, G.S. Road, Guwahati, Assam - 781008
FSSAI License (Marketer): 10325001000313 · FSSAI License (Manufacturer): 20321120000114
1. General Terms
By accessing nevisan.in or purchasing Nevisan Tea products, you agree to these Terms of Service. All content, trademarks, tea formulations, and imagery are intellectual property of Nevisan Tea and Mahabir Enterprise.
2. Product Specifications & Shelf Life
Nevisan whole-leaf teas are 100% single-origin Assam teas grown in Golaghat. All packs have a shelf life of 18 months from packing (recommended for consumption within 3 months of opening). Store in a cool, dry place away from direct sunlight.
3. Ordering & Payments
Direct website orders use Nevisan Pay. Choose your teas and the number of 50g packets, enter your delivery details and review the INR total. Direct website prices include applicable taxes and free shipping. Pay the exact total using the ICICI merchant QR or a supported UPI app.
After paying, open the prepared WhatsApp message, attach your payment screenshot and press Send. Include your bank transaction reference where available and keep the NEV request reference. Nevisan receives the details only after you send the message. We check the actual ICICI bank credit and confirm acceptance on WhatsApp; opening a UPI app, preparing a request or providing a screenshot does not automatically confirm payment or an order. If debited, do not pay again while awaiting review.
For payment, delivery or tracking help, contact +91 98642 45687 on WhatsApp or care@nevisan.in and quote your NEV reference. Amazon and Flipkart orders are placed and supported through the selected marketplace; its displayed price, delivery estimate and applicable return or refund terms govern that purchase.
Order confirmation, payment review & tracking
Payment verification
After paying, open the prepared WhatsApp message, attach your payment screenshot and press Send. Include your NEV reference and the UPI transaction reference if available. Nevisan manually matches the actual ICICI bank credit to your request. A screenshot, UTR, payment-app success screen or sent message is not proof that Nevisan has accepted the order. If payment is pending, failed or debited without confirmation, contact Nevisan with the same reference before attempting another payment.
Order confirmation
Your NEV reference identifies an order request, not a confirmed order. Wait for Nevisan to reply on WhatsApp explicitly confirming payment received and order accepted, with your teas, packet quantities, paid total and delivery address. Check those details and report corrections immediately before dispatch. This website does not automatically confirm payments or display live order status.
Dispatch
Dispatch means your parcel has been handed to the delivery carrier. Indian orders are usually dispatched within 24–48 hours after payment verification and order acceptance, not from the time you prepare the checkout request. Nevisan shares a dispatch update on WhatsApp. If you have not received an update after this estimated window, ask for the status using your NEV reference.
Tracking your parcel
After dispatch, look for Nevisan’s WhatsApp message containing the carrier name, tracking or consignment number and tracking link. The NEV request reference is not a courier tracking number. Open the carrier link to follow the parcel; the first scan may take time to appear. Indian transit is estimated at 3–7 business days after dispatch. If tracking is missing, has not updated or shows a delivery problem, contact Nevisan with your NEV reference and tracking number. International schedules are confirmed individually.
4. Shipping & Delivery
Direct orders include free shipping. Within India, we deliver via India Post to serviceable PIN codes. Orders are usually dispatched from Guwahati/Golaghat within 24–48 hours after payment verification and order acceptance. Estimated transit time is 3–7 business days after dispatch. These are estimates, not guaranteed dates; serviceability and carrier delays can affect delivery.
International delivery is available by arrangement. Before paying, contact Nevisan on WhatsApp to confirm your destination, delivery arrangements and order total. International schedules are confirmed individually; the Indian transit estimate does not apply to overseas orders.
We share courier tracking details on WhatsApp after dispatch. Quote your NEV reference when asking for an update. Shipping terms and estimates on Amazon or Flipkart apply only to orders placed through that marketplace.
5. No Returns & Product Support
Tea is a non-returnable food product. We do not accept change-of-mind returns or exchanges.
If an item is damaged, incorrect or defective, contact Nevisan on WhatsApp at +91 98642 45687 promptly with your NEV reference and photos of the item and packaging. Reporting within 48 hours of delivery where possible helps us investigate. We will review the issue and arrange the appropriate remedy. This policy does not affect your rights under applicable law.
6. Non-Alcoholic Botanical Formulations
Nevisan Rum Green Tea and Whiskey Green Tea are 0.0% alcohol botanical blends with spirit-inspired flavour profiles. Refer to the pack for the ingredient and alcohol declarations. Their green-tea base contains caffeine.
7. Customer Grievance Redressal Mechanism
In accordance with Rule 4(4) and Rule 5(3) of the Consumer Protection (E-Commerce) Rules, 2020, Nevisan Tea has designated a Grievance Officer to resolve all consumer inquiries, refund requests, and complaints:
Registered Address: Citi Point, G.S. Road, Guwahati, Assam - 781008, India
Email: care@nevisan.in
Phone / WhatsApp: +91-9864245687
Ticket Acknowledgment: All consumer complaints receive an official acknowledgment and reference number within 48 hours.
Dispute Resolution: Every complaint is investigated and redressed within 30 days of receipt.
If your grievance is not resolved to your satisfaction, you may escalate your complaint to the National Consumer Helpline (NCH) under the Ministry of Consumer Affairs, Food and Public Distribution, Government of India:
- National Consumer Helpline Portal: consumerhelpline.gov.in
- National Toll-Free Helpline: Call 1915 or 1800-11-4000 (Toll-Free, Monday to Saturday, 9:30 AM to 5:30 PM)
- SMS Service: Send SMS to 8800001915
8. Prohibition of Deceptive Pricing & Dark Patterns
In full compliance with the Central Consumer Protection Authority (CCPA) Guidelines for Prevention and Regulation of Dark Patterns, 2023, Nevisan Tea adheres to strict fair-trade standards:
- Genuine Historical Pricing: We do not deploy artificial price hikes or fake strike-through discounts. All products carry a maximum retail price (MRP) of ₹499 per 50g pack, and are listed at that MRP inclusive of all taxes and GST.
- Zero Dark Patterns: We do not use fake urgency countdown clocks, deceptive low-stock counters, pre-ticked add-on checkboxes, basket sneaking, or confirm-shaming prompts.
- Data Privacy & Anti-Spam: Customer contact details submitted for inquiries are never sold, rented, or transferred to third-party data brokers, strictly complying with the Digital Personal Data Protection (DPDP) Act, 2023.
9. Governing Jurisdiction
Any disputes arising out of website usage, orders, or communications are subject to the exclusive jurisdiction of the competent courts in Guwahati, Assam, India.
10. Health & Dietary Disclaimer
Nevisan whole-leaf teas are natural agricultural food & beverage products. Statements regarding nutritional attributes, traditional herbs, and clinical benefits on nevisan.in, product packaging, and FAQs are for educational and wellness awareness only. Nevisan products are not intended to diagnose, treat, cure, or prevent any medical disease. Always consult a licensed healthcare practitioner or doctor for personalized medical advice or prescription drug interactions.