Privacy Policy

Last Updated: August 2026 · Compliant with Digital Personal Data Protection (DPDP) Act 2023 & GDPR

1. Information We Collect

We collect personal information that you voluntarily provide when placing an order, contacting support, or interacting with our website:

• Order & Delivery Information: Name, shipping address, WhatsApp/phone number, and email address when you order through WhatsApp or our official marketplace channels (Amazon, Flipkart).
• Browsing & Technical Data: Anonymized IP addresses, browser type, device information, and pages visited collected via Google Analytics (GA4) and Meta Pixel to improve user experience.
• Quiz Preferences: Non-personally identifiable taste, mood, and wellness goals submitted during our tea recommendation quiz.

2. Purpose of Data Processing

Your information is processed strictly for legitimate operational purposes:

• To process, fulfill, and ship your tea orders pan-India.
• To provide order tracking updates via WhatsApp or SMS.
• To maintain website security and optimize performance.
• To comply with statutory tax, invoicing, and FSSAI regulatory requirements.

3. Cookies & Tracking Technologies

We use essential cookies to maintain cart state and optional analytics cookies (Google Analytics, Meta Pixel) to understand site performance. You can manage or decline non-essential cookies at any time via our cookie consent banner or your browser settings.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We only share necessary data with trusted logistics partners (India Post, express couriers) and secure e-commerce platforms (Amazon, Flipkart) to complete deliveries.

5. Data Retention & Security

We retain transaction data only as long as required for accounting, tax, and consumer protection laws. We employ SSL/TLS 256-bit encryption for all data transfers.

6. Your Rights & Grievance Officer

Under the DPDP Act 2023 and GDPR, you have the right to access, correct, or request deletion of your personal data. For grievances or privacy requests, contact: