Privacy Policy

Last Updated: August 2026

Data Fiduciary / Controller:
Mahabir Enterprise (Marketer & Packer of Nevisan Tea)
Citi Point, G.S. Road, Guwahati, Kamrup Metropolitan, Assam - 781008
FSSAI License: 10325001000313 · Support: care@nevisan.in

1. Information We Collect

We collect personal information that you voluntarily provide when placing an order, contacting support, or interacting with our website:

Order & Delivery Information: Name, shipping address, WhatsApp/phone number, and email address when you order through WhatsApp or our official marketplace channels (Amazon, Flipkart).
Browsing & Technical Data: Browser and device information, pages visited and related analytics data processed through Google Analytics (GA4) and Meta Pixel. These services apply their own data processing arrangements.
Quiz Preferences: Taste and routine choices used in the tea recommendation quiz.

2. Purpose of Data Processing

Your information is processed strictly for legitimate operational purposes:

To process and ship direct orders within India and international orders confirmed individually with you.
To review payment and share order confirmation and tracking details manually through WhatsApp.
To maintain website security and optimize performance.
To comply with statutory tax, invoicing, and FSSAI regulatory requirements.

3. Cookies & Tracking Technologies

We use browser storage for cart state and cookie preferences, and optional analytics technologies (Google Analytics, Meta Pixel) to understand site performance. You can manage or decline non-essential cookies at any time via our cookie consent banner or your browser settings.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We only share necessary data with trusted logistics partners (India Post, express couriers) and secure e-commerce platforms (Amazon, Flipkart) to complete deliveries.

5. Data Retention & Security

We retain transaction data only as long as required for accounting, tax, and consumer protection laws. This website uses HTTPS. Orders and messages sent through other services are handled under those services’ own security and privacy arrangements.

6. Your Rights & Grievance Officer

Under the DPDP Act 2023 and GDPR, you have the right to access, correct, or request deletion of your personal data. For grievances or privacy requests, contact:

Grievance Officer: Mahabir Enterprise
Citi Point, G.S. Road, Guwahati, Assam - 781008
Email: care@nevisan.in · Phone: +91-9864245687

How to order

Choose your teas and the number of 50g packets in Nevisan Pay. Enter your delivery details, review the INR total and pay the exact amount by UPI. Open WhatsApp, attach your payment screenshot and press Send. Keep your NEV request reference. Nevisan confirms your order after checking the actual ICICI bank credit and accepting the order; opening the payment app or preparing a message is not confirmation.

Payment verification

After paying, open the prepared WhatsApp message, attach your payment screenshot and press Send. Include your NEV reference and the UPI transaction reference if available. Nevisan manually matches the actual ICICI bank credit to your request. A screenshot, UTR, payment-app success screen or sent message is not proof that Nevisan has accepted the order. If payment is pending, failed or debited without confirmation, contact Nevisan with the same reference before attempting another payment.

Order confirmation

Your NEV reference identifies an order request, not a confirmed order. Wait for Nevisan to reply on WhatsApp explicitly confirming payment received and order accepted, with your teas, packet quantities, paid total and delivery address. Check those details and report corrections immediately before dispatch. This website does not automatically confirm payments or display live order status.

Dispatch

Dispatch means your parcel has been handed to the delivery carrier. Indian orders are usually dispatched within 24–48 hours after payment verification and order acceptance, not from the time you prepare the checkout request. Nevisan shares a dispatch update on WhatsApp. If you have not received an update after this estimated window, ask for the status using your NEV reference.

Tracking your parcel

After dispatch, look for Nevisan’s WhatsApp message containing the carrier name, tracking or consignment number and tracking link. The NEV request reference is not a courier tracking number. Open the carrier link to follow the parcel; the first scan may take time to appear. Indian transit is estimated at 3–7 business days after dispatch. If tracking is missing, has not updated or shows a delivery problem, contact Nevisan with your NEV reference and tracking number. International schedules are confirmed individually.

Delivery

Direct orders include free shipping. Within India, we deliver via India Post to serviceable PIN codes. International delivery is available by arrangement: confirm your destination, delivery arrangements and order total with Nevisan on WhatsApp before paying. Indian orders are usually dispatched within 24–48 hours after payment verification and order acceptance, with an estimated 3–7 business days in transit after dispatch. These are estimates, not guaranteed dates. International schedules are confirmed individually. Tracking is shared on WhatsApp after dispatch.

No returns

Tea is a non-returnable food product. We do not accept change-of-mind returns or exchanges. If your item is damaged, incorrect or defective, contact Nevisan promptly with your NEV reference and photos of the item and packaging; reporting within 48 hours of delivery where possible helps us investigate. We will review the issue and arrange the appropriate remedy. This policy does not affect your rights under applicable law.